Are We Losing The Human Touch With Artificial Intelligence!

With the evolution and global adoption of technological solutions, society is changing faster than most businesses can naturally adapt.

A 2008 report shows that the companies which are adaptive to the digital transformations are more profitable and have high market valuations than those that are not.

In this era of Digital Darwinism, recruiters also need to adapt to technological changes to succeed. One such technology, Artificial Intelligence (AI) is taking the recruitment world by storm. 

Its use is expanding and saving precious hours and energy of talented recruiters. However, with its advancements, AI has also introduced many risks and pitfalls.

Why is it Important to Compare Automated activities with Human operations?

Whether it’s AI or the human touch, both can never replace each other. They might be interdependent or independent but equally important factors for the current digital age.

AI can’t think but humans can. For a better operation of AI, human ideas are very crucial. With the perennial development of AI, it becomes very important to maintain an effective balance between manual and automated work.

Regarding the recruitment sector, AI has streamlined the one-way conversations and video interviews of the candidates. It has enabled the recruiters to interview candidates remotely. On the contrary, human touch in businesses is more about two-way conversations, leading to better relationships with the customers and job candidates.

Artificial Intelligence is Gaining Importance in the Recruitment Sector

Recruiting firms employ machine learning and artificial intelligence to automate various tasks such as screening resumes, sourcing and shortlisting candidates.

Some AI innovations in recruiting are the intelligent screening software that automates resume screening, recruiter chatbots that engage candidates in real-time, and digitized interviews that help assess a candidate’s relevance.

Data in the resumes is augmented to train the software to find the perfect candidate. Since no emotions are involved, it removes most kinds of bias that impede recruiting, making it one of the reasons such software is highly used in companies like Google and Microsoft. It also minimizes the high volume tasks of the recruiters and enables them to focus more on building relationships with the employees and applicants.

Artificial Intelligence Poses Certain Risks    

  • Taking Over of the Jobs that Require Traditional Intelligence

AI has been known to streamline most operations, one way by pulling and evaluating the information in real-time and helping in decision making. As per many corporate research firms, AI is on its way to replace humans in jobs requiring mundane and repeatable tasks, especially in the assembly line and accounting sectors. 

A Hubspot report showed the following jobs to have the highest chances of being taken over by Artificial Intelligence:

  • Telemarketing
  • Compensation Managers
  • Bookkeeping Clerks
  • Receptionists
  • Proofreaders
  • Couriers
  • Market Research Analysts
  • Computer Support Specialists
  • Retail Salespeople
  • Advertising Salespeople

While such hard skills might get overrun by AI, soft skills (a USP of humans) will experience much more demand in the market. A machine that employs AI will always lack emotional intelligence. So even if automation adds ease and convenience, it would never be able to replicate empathy, compassion, and persuasion. 

One such example can be understood by imagining a hiring process. A major aspect of recruiting is making the candidate comfortable. If machines were to get involved, not only would candidates find it uncomfortable to interact with a machine but it might also impact their performance. 

  • Can lead to Partiality in Screening during Rare situations

AI tools are designed in a way that they detect and analyze patterns. Such tools for recruitment guarantee to diminish bias by overlooking irrelevant data, like age, ethnic background or gender in most cases.

However,  if the data is biased or the algorithm is not programmed to eliminate definite patterns, then it might screen the candidate database in a partial manner. A similar phenomenon happened in Amazon’s case whose AI was biased against women.

Human Fate in the wake of AI Revolution

Logic and creativity will remain the most critical elements in most jobs, be it in the present or the future. Although AI can replicate human logic, it would be hard to emulate human creativity and artistic ability. 

Contrary to the job insecurity that’s pervaded with AI adoption, global experts believe that automation would enhance the way humans work while creating a plethora of new jobs.

A PwC report predicted (via Guardian) that in the U.K. alone, AI would lead to the creation of 7.2 million jobs over the next twenty years. Similarly, a  McKinsey report showed that more than 75% of companies surveyed “expected no net change in their workforce size as a result of implementing AI technologies and automation”

So, the concept of AI making human skills obsolete is debatable at most.

From a wise perspective, AI will enable recruiters to conduct proactive strategic hiring rather than wasting time in reactive backfilling. Recruiters will have to interview only those candidates suitable for the required job and possess the right qualifications for the same. 

Therefore, while AI will surely bring a paradigm shift, it would hardly replace a human’s ability to think, invent and create. The Human touch will always be relevant, even in the era of artificial intelligence.

How are Virtual Workplaces Disrupting the Traditional Work Structure?

The last few years have brought a disruption in the traditional workplace structure and work culture. Humans have witnessed the emergence of a gig economy, the development of remote work, and increasing mobile technologies facilitating day-to-day tasks. 

Closely integrated with digital solutions, companies are updating their traditional work practices, resulting in a remarkable enhancement in their productivity. The use of advanced technology is also offering a massive competitive advantage to such businesses. One such evident transformation is the rapid adoption of mobile devices for businesses and the practice of retrieving data from any location at any time. 

The result has been a growth in virtual workplaces where a mobile workforce uses portable technologies to conduct business with high efficiency.          

Through a myriad of ways, these virtual workplaces are transforming the conventional office environment, some of which are described below:

Redefining Job Roles 

With the advancement of technology and the large-scale impact of globalization, the role of virtual employees has changed. Jobs are broken as per the project and the levels of the task, where the members of each team member are fluid and based on their need for a particular task. 

Virtual workplaces pay less attention to the number of working hours and more towards project completion. Team members located in different geographic locations work interdependently to complete a defined project within a specific deadline.

With a flatter organization structure, individual employees don’t follow a traditional hierarchy and display reporting behaviors that differ from the conventional office culture.

Redesigning Workspaces 

Each office activity needs a specific environment to get done efficiently: an auditorium to announce an idea to a large number of people, a private room for taking interviews, a coffee shop to get familiar with a new team member, break rooms where staff can have a leisurely discussion, etc. 

Traditionally, conventional workspaces needed to have one or more of the above areas to carry out their tasks. With the increased use of mobile technologies, companies have become capable of delivering positive experiences without depending on physical spaces to hold meetings.

Workspaces that cater to virtual employees have made it possible to explore environments where employees can connect productively, communicate, build, and think. Irrespective of their geographical location, the practice of working collaboratively enables the virtual workforce to be more productive, thereby, enhancing their efficiency and output.

Re-envisaging the Capabilities of the Workforce

In the coming years, the world will witness the emergence of many next-generation technologies with significant effects on conventional workplace culture.

For instance, an amalgamation of AI (artificial intelligence) and machine intelligence will enhance employee performance by automating redundant and repetitive tasks. While most backend processes will get automated, virtual team members would be involved in tasks requiring high-level strategizing, implementation and development.

Similarly, the advancement in 5G technologies will facilitate business communications, improving cellular performance and enhancing global correspondence between far-off team members. Virtual reality (VR) and real-time video technologies will remove further hindrance and enable seamless conversations all across the globe. In a nutshell, the evolution of technologies will empower human resources to be more productive, flexible and efficient. 

EndNote

Virtual workplaces, defined as the integration of hardware, human resources, and online process are bringing a major shift in employee culture. Aided by the development of Avante-Garde, innovative technologies, the online processes involved are redefining traditional job-roles and restructuring the conventional concept of workspaces. 

With globalisation making outsourcing a common practice, it’s critical for organisations to explore the possibilities of virtual workplaces and assess its potential for organisational growth.

Transparent Work Environment: The Need of the Hour

Over the past few years, the desires and demands of employees have evolved immensely. These changes, can at times turn out to be challenging for organizations. Employers are continuously bombarded with a huge range of suggestions to keep up with the changing generational trends. For attracting and retaining the best talent, employers must understand what aspects are most critical for the current generation. Among the many virtues candidates seek, transparency in culture is one of the biggest factors that attract new hires and motivates them in the long run.

Transparency in an organization is a reflection of honest and open communications with your team members and direct supervisors. In such a culture, information flows freely among workmates and managers provide honest feedback to correctly guide their juniors. Transparency offers a means to fill the gap between employers and employees by providing everyone the same access to information.

With such incredible value, here are many more reasons that make transparent work environment the need of the hour :

  1. Upsurge in Performance and Accountability – A transparent work culture fosters teamwork, accountability, task ownership, and better communication. This is because when individual responsibilities are visible to the entire team, employees accept accountability and show honesty in their performance. It’s one of the best means to motivate employees to work hard and deliver on their commitments.
  1. Rise in Clear Communication – When transparency is encouraged in a workspace, employees become more engaged and interested in what goes on within it. The resultant feeling is of belonging and being an integral part of the organization. Such a culture dispels the sense of being left out and discourages politics. Employees kept in the loop lack nervousness when talking to their seniors, bolstered by the regular and open interactions. The ultimate effect is the active participation of each and every employee towards resolving a company problem, staring from offering a plan of action to chalking and implementing redressal strategies.
  1. Boost in Innovation – Transparency enables employees to be aware of the problems of the company. It removes fear and hesitancy from their minds, encouraging them to come up with new and better ideas for different challenges. It has an enormous effect on the morale of the workspace and enhances how employees relate to the company. One of the best results is a boost in innovative solutions as different members pool to tackle a problem and come up with ingenious answers.
  1. Growth in Relationships – A transparent work environment means open discussions and stronger relationships between employers and employees. As the barrier of hierarchy disappears due to regular communications, organizations enjoy a sense of warmth during interactions that boost employee morale and further strengthens the inter-relationships.

So, given the humongous benefits which transparency offers, companies must make serious efforts to maintain an honest and open work environment. While it costs nothing, it pays astoundingly by creating a happy and cooperative workforce, which is eager to come up with new solutions and propel the company forward.

5 ways Social Media can Amp your Chances of Getting Hired

In today’s world, the wonders which Social Media is creating needs no introduction. With the constantly evolving technology, new apps and sites are being created for communication. 

Due to these changes, online media has transcended from merely being a platform for posting pictures and chatting with friends. Its horizons have advanced immensely in the past few years. One such growth in the online space is Social Media Recruiting.

Social Media Recruiting involves the mechanism that businesses use to integrate social media into their hiring processes. Since companies capitalize on the various online mediums to boost their recruitment, you can also make the most of it to amp your chances of getting hired. 

Among the many ways you can leverage social media, the following methods are the most critical to get seen by your desired company:

  1. Mark your presence: Keeping in view the vast talent market, you must have impressive and visible footprints on the internet. To make the most of social media recruiting, the first and foremost step is to make your social media presence. 

To do this, start by making a strong profile on professional platforms such as LinkedIn. Such profiles work as an online CV and offer a global means to showcase your expertise and experience. 

  1. Search for jobs on social media sites: Previously, social media sites were limited and used only for chatting purposes. But, with the emergence of job-related apps like LinkedIn, social media has achieved new dimensions. 

For instance, LinkedIn features a specific section known as “LinkedIn jobs,” where candidates can search for their desired profile in their desired location. Similarly, some job seekers take advantage of Twitter hashtags to find companies that are recruiting.

  1. Build Networks: Having connections with people related to your job profile increases your chances of getting hired. So, you should build connections on different Social Media platforms. 

Tools like Career groups and Job Seekers Group on Facebook and Linkedin can help to make professional connections and associate with like-minded people. Once you build healthy relationships, you can even ask for recommendations and provide the same.  

  1. Do proper Research: Before applying for any job profile, it is imperative to research the company that you are interested in. You can do this by following the company’s Social Media channels. 

This is a great way to know about the company culture and what it has to offer to you. It will also enable you to understand whether you are suitable for the company or not.

  1. Prepare an Impressive Bio: Posting positive details about yourself on Social Media can play a significant role in attracting interested recruiters. So, whenever you post your personal information on sites like LinkedIn, try to make it impressive. 

Mention your achievements and accolades that help you stand out from others. Highlight your credentials and skills will throw light on the areas of your expertise. 

Social Media can turn out to be a boon in job searching when used in the right way. Accentuating your impressive details to getting referrals from industry experts will go a long way to give you an edge over other candidates and boost your hiring chances.